Chip Installation
Tuesday, December 9, 2015
HITS (Houston Information Technology Services) is rolling out new equipment to add to the existing
TeleCheck machines to allow for the new chip technology in credit cards.
Melcher's will be installed on Wednesday, December 9, 2015.
The installation will be conducted by a contractor, not a City of Houston employee.
They will need access to the TeleCheck machine and access to the Network/IT closet.
They will be adding a pin pad to the TeleCheck machine and a device to communicate to the pin pad.
Once the new pin pad is installed staff should use the new pin pad to either insert or swipe all credit cards and follow the on screen instructions.
If they have any issues during installation they should contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570).
Once the new pin pad is installed staff should use the new pin pad to either insert or swipe all credit cards and follow the on screen instructions.
If they have any issues during installation they should contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570).
After installation, if your location has any issues with this equipment, please contact the HPL IT Helpdesk either via email (HPL.HelpDesk@houstontx.gov) or phone (832-393-1570) or contact Customer Experience Administration via phone (832-393-2707).
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